Please be advised that our refund policy has a strict time limitation of 30 days. If the aforementioned period has lapsed since the date of your purchase, we regret to inform you that we cannot accommodate your request for a refund or exchange.
We would like to inform you that following completion of the refund, the digital product may be retained. While we are aware that certain individuals may seek to exploit this policy, we have full confidence in your integrity as a valued customer.
To initiate a request for a refund of an ebook or audiobook, please direct your email to email@example.com and provide the following documentation:
- A copy of the purchase receipt.
- The reason for the refund request.
If you are seeking a refund due to any difficulties encountered while using our product with your e-reader, kindly attach a copy of the email correspondence with our support department to your refund request.
Please be advised that without this essential information, refunds will not be processed.
We strive for 100% customer satisfaction and offer a 100% refund in the event that a damaged or faulty item is delivered.
In the case of a return, all goods must be unopened, unused, and undamaged, and include proof of purchase.
To initiate a return, email firstname.lastname@example.org with the subject line of "Returns" and provide your order number, name, and reason for return.
We will provide instructions on where to send the returned goods, and it is advisable to get proof of postage in case the package gets lost.
Customers are responsible for covering the cost of shipping on returned items. Once the item is received and inspected, you will receive an email notifying you of the status of your refund.
If it is approved, a credit will be applied to your credit card or original payment method shortly after.