Frequently Asked Questions

Digital Products:

We proudly extend a no-questions-asked 30-day money-back guarantee on all digital orders. Our goal is to empower you to explore new stories without worry, even if you're uncertain about your preferences. While we recognize that some may attempt to misuse this policy, we believe in the integrity of our valued customers and trust that you will not exploit it.

Should you need a refund, please contact us via the in-store chatbox or email us at kylewest@kylewestbooks.com with the subject line "Refund." Although our policy doesn’t require any explanation, if you encounter any difficulties transferring the books to your e-reader, our customer support team at BookFunnel is readily available to assist you.

Please be aware: Filing a chargeback or dispute on any digital order during the return window will forfeit all rights to a refund. If you believe there is a mistake with your order, please reach out to us first. No refunds will be processed once the generous 30-day refund window has closed, with NO EXCEPTIONS.

Physical Products:

We strive for complete customer satisfaction, offering a 100% refund if you receive a damaged or faulty item.

For returns, all goods must be unopened, unused, and undamaged, and accompanied by proof of purchase.

To begin the return process, email kylewest@kylewestbooks.com with the subject line "Returns," including your order number, name, and reason for return.

We will promptly provide instructions on where to send the returned goods. We recommend retaining proof of postage in the unlikely event that the package goes astray.

Customers are responsible for covering the shipping costs of returned items. Once the item is received and inspected, we will notify you via email about the status of your refund.

If approved, a credit will be applied to your credit card or original payment method shortly thereafter.

Buying here supports Kyle best. Most of the sales price goes directly to him. Newsletter subscribers also get exclusive deals and news.

Books are shipped from the United Kingdom, where our partner has low production costs. We are pleased to pass on those low costs to you. However, shipping is a bit pricier. Shipping cost is calculated by weight; it is recommended to buy multiple books at once since it's cheaper on a per unit basis.

Yes, with conditions.

In the case of a return, all goods must be unopened, unused, and undamaged, and include proof of purchase. The request must be initiated within 30 days of the item's receipt.

To initiate a return, email kylewest@kylewestbooks.com with the subject line of "Returns" and provide your order number, name, and reason for return.

We will provide instructions on where to send the returned goods, and it is advisable to get proof of postage in case the package gets lost.

Customers are responsible for covering the cost of shipping on returned items. Once the item is received and inspected, you will receive an email notifying you of the status of your refund.

If it is approved, a credit will be applied to your credit card or original payment method shortly after.

We strive for 100% customer satisfaction and offer a 100% refund in the event that a damaged or faulty item is delivered. The request must be initiated within 30 days of the item's receipt.

Yes, with very rare exceptions.

Books can be read on:

• Kindle Fire tablets (2015 and later)
• Nook tablets (2014 and later)
• Kobo e-readers (except Kobo Aura)
• Apple Books
• Kindle app
• iTunes
• iPads
• iPhones (iOS 10+ from 2016)
• Android tablets and phones (Android 5.1 from 2013)
• Computers using a browser

As soon as you checkout, BookFunnel emails you the book. From there, you have multiple options for how to read it.

Please see this page for a more detailed breakdown.

If not in your main inbox, check your spam/promotions folder. If still not found, your books can always be found at my.bookfunnel.com using your email address as a login.

For technical support, reach out to BookFunnel at help@bookfunnel.com.

We do not offer returns on digital products under any circumstance.

As soon as you purchase an e-book or audiobook, it gets instantly delivered to your inbox. There is no way for our automated system to return it.

The only exception is if you accidentally buy a duplicate digital item. In that case, we can refund you if a request is made within 48 hours of purchase.